Why it matters
Most POS problems are cheap to prevent and expensive to discover.
A printer that fails at 8pm, a database that hasn't been backed up in three weeks, a tax rate that changed last quarter — these are the things that cost a venue real money, and they are all avoidable.
Our SLA watches your system so you don't have to. When something does need attention, we're usually already aware of it — and your data is never more than an hour old in the cloud.
What's included
Everything in the SLA, in plain terms.
One plan. No tiers, no upsells, no separate charge for the call-out.
Advanced monitoring
We watch your system continuously and detect issues automatically — printer faults, sync failures, database problems — often before your team notices anything is wrong.
Troubleshooting
When something needs fixing, we fix it — no per-incident charge.
Remote support — most issues resolved same day
On-site visits when the problem needs hands on it
Feature updates
Your system doesn't stand still while your business changes.
New features built for your workflow
Patches, improvements and version upgrades applied for you
Reporting
If you need a number the system doesn't show yet, we build the report.
Updates to your existing reports
New custom reports on request
Security updates
Security patches applied as they're released, so your sales and customer data stay protected without you having to think about it.
Telegram notifications
Owner oversight on your phone, wherever you are.
Completed sale notifications
Gift and voided transaction alerts — see them as they happen
Database sync & recovery
The part nobody thinks about until they need it. Your entire system — sales history, menu, settings, staff records — is copied to the cloud every hour.
Hourly backups
Automatic, no staff action needed
Cloud sync
Held off-site, safe from theft, fire or hardware failure
Recovery & restore
We rebuild your system and get you trading again
Pricing
Priced per device, so you only pay for what you run.
Every device on the plan gets the full SLA above — there is no reduced tier.
Main server device
$25
/month
Your main POS — the machine running the database. Every setup has one.
Additional terminal
$15
/month each
A second till at the bar, reception or another floor.
Mobile device
$10
/month each
Tablets or phones used for table-side and mobile ordering.
Pay yearly
2
months free
Pay for 12 months' cover at the price of 10. A single-till venue pays $250/year instead of $300 ($25 × 12).
What that looks like in practice
Café, single till
1 × main POS$25
$25/month$250/year
Restaurant, two tills
1 × main POS$25
1 × extra terminal$15
$40/month$400/year
Hotel, bar & table ordering
1 × main POS$25
1 × bar terminal$15
2 × tablets$20
$60/month$600/year
Running several branches?
Multi-branch clients get a tailored support agreement at a better per-device rate, covering all sites under one plan and one point of contact.
New installations
Your first month of support is included, free.
Every new system comes with a month on the full SLA — the period when questions and small adjustments actually come up. After that, continuing is your choice, not an obligation.